Steven Hay (property manager) is responsible for overseeing the management of a single commercial property. He is actively involved in onsite management, meaning he is physically present at the property and engaged in day-to-day operations. His hands-on approach was evident during the 2021 renovation project, where he was directly involved in the process. This suggests he possess a strong understanding of the property's needs and is capable of effectively managing renovations and improvements. Moreover, he has a comprehensive understanding of all the building systems, indicating proficiency in handling various aspects such as HVAC, plumbing, electrical, and security systems. This knowledge is crucial for ensuring the smooth functioning of the property and addressing any issues that may arise promptly. His experience includes working closely with numerous contractors and technical specialists during construction, and he has maintained strong working relationships with the best professionals in the industry. This network ensures access to reliable and skilled individuals who can help maintain and optimize the building's operations efficiently. Overall, Steven Hay demonstrates a hands-on approach, technical expertise, and strong relationship-building skills, all of which are essential for effectively managing a commercial property and ensuring its efficient operation.